Questions and Answers
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Here you can find answers to the most frequently asked questions about the ID card with eID function.
Questions and Answers for Citizens
Questions and Answers for Service Providers
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Here you can find answers to the most frequently asked questions about the ID card with eID function.
Questions and Answers for Citizens
Questions and Answers for Service Providers
For general questions to the Federal Ministry of the Interior and Community, please contact our public enquiry service.
Mondays to Thursdays: from 8 a.m. to 5 p.m.
Fridays: from 8 a.m. to 3 p.m.
The blocking hotline can be reached free of charge seven days a week around the clock.
From abroad, please call either 0049-116 116 or 0049-3040 50 40 50 (subject to charges).
116 116
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